These terms and conditions (“Terms”) apply to all sales of goods by Cruzzer UK Ltd. By placing an order you agree to be bound by them. Nothing in these Terms affects your statutory rights as a consumer.

1. Who we are

We are Cruzzer UK Ltd, registered in England & Wales, trading from Office 1, 3 Friars Walk, Reading, Berkshire RG1 1HR. Company No. and VAT No. are available on request. Contact: [email protected], +44 7402 311244. A “consumer” is an individual buying wholly or mainly outside their trade, business or profession; all other customers are “business customers”.

2. Ordering and acceptance

2.1. Your order, placed through the website, by phone or by email, is an offer to buy. A contract is formed only when we email you an order confirmation or dispatch notice.

2.2. We may decline an order, for example where an item is out of stock or a price was published in error; any payment taken is refunded in full, and where the price was wrong we will first offer you the correct price.

3. Prices and VAT

3.1. All prices are in pounds sterling and include VAT at 20%. Delivery charges are shown at checkout.

3.2. The price of your order is fixed once we have confirmed it.

4. Payment

4.1. You may pay by bank transfer (BACS or Faster Payments) against a pro-forma invoice, by card through the secure payment link we send after you order, or by card or cash on collection.

4.2. Goods are dispatched once cleared funds are received. We do not store card details. Ownership passes to you on payment in full.

5. Delivery, collection and risk

5.1. We deliver to the UK mainland by tracked courier or pallet, normally within 2–4 working days of dispatch. Times are estimates; if we cannot deliver within 30 days you may cancel for a full refund.

5.2. The goods are your responsibility from delivery to the address you gave us or from collection.

5.3. Please inspect the goods on receipt and report transit damage within 48 hours with photographs.

6. Your right to cancel (consumers)

6.1. Under the Consumer Contracts Regulations 2013 you may cancel for any reason within 14 days of receiving the goods and must return them within a further 14 days, at your cost unless they are faulty.

6.2. Goods must be unused, complete and in original packaging; we may deduct for loss in value caused by excessive handling. We refund within 14 days of receiving the goods back. See Returns & refunds.

7. Warranty and faulty goods

7.1. Our vehicles carry a manufacturer's warranty of 12 months on frame, motor, controller, display and electronics and 6 months on the battery, subject to the exclusions on our Warranty page.

7.2. Consumers also have rights under the Consumer Rights Act 2015: goods must be of satisfactory quality, fit for purpose and as described, failing which you may be entitled to a repair, replacement or refund.

8. Safe use

Read the user manual, use only the supplied charger and observe the maximum rider weight. Our vehicles are not toys and are not intended for children.

9. Important: UK road use

9.1. E-scooters. It is currently illegal to ride a privately owned e-scooter on public roads, cycle lanes or pavements in Great Britain. They may be used on private land with the landowner's permission. Rental e-scooters in government trial areas are the only legal on-road option.

9.2. E-bikes, mopeds and motorbikes. To be ridden on UK roads as a bicycle (an EAPC), an e-bike must have a maximum continuous motor power of 250 W, assistance that cuts off at 15.5 mph (25 km/h), and pedals. Cruzzer bikes, mopeds and motorbikes above these limits are sold for private land or off-road use, or require registration, insurance, vehicle tax and an appropriate licence to be used on the road.

9.3. Buyers are responsible for complying with the law. We are not liable for fines, penalties, seizure of a vehicle or other losses arising from use in breach of the law.

10. Our liability

10.1. Nothing in these Terms excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything that cannot be excluded under the Consumer Rights Act 2015.

10.2. We are not liable for losses that were not foreseeable when the contract was made or, for consumers, for business losses.

10.3. For business customers, our total liability is limited to the price paid for the goods, and we are not liable for loss of profit or for indirect or consequential loss.

11. Business customers

The cooling-off right in section 6 does not apply to business customers, and trade returns are accepted by prior agreement only. Trade orders are also subject to the terms of your trade account.

12. Personal data and events outside our control

We process personal data in accordance with our Privacy policy. We are not responsible for delay caused by events beyond our reasonable control; if the delay is substantial you may cancel for a full refund.

13. Complaints, governing law and general

13.1. Please raise any complaint with us first at [email protected]; we aim to resolve it within 14 days.

13.2. These Terms are governed by the law of England and Wales and the courts of England and Wales have jurisdiction. Consumers living in Scotland or Northern Ireland may also bring proceedings in their local courts.

13.3. If any part of these Terms is invalid, the rest continues to apply.